Terms of service
Terms of Service
The following Terms of Service govern the relationship between you (the "Customer") and [your store name] ("We") in relation to orders placed under the cash on delivery model.
The term "cash on delivery" refers to the business model where the customer pays for the product or service at the time of receiving it.
The customer must be present and available at the provided address to receive the product and make the corresponding payment. If the customer is not available after several delivery attempts, additional charges may apply or the order may be canceled.
We only accept cash. It is the customer's responsibility to have the exact amount to make the payment.
If the Customer does not make the payment or does not have the exact amount, the product will be returned and an additional charge for shipping and handling costs will be generated.
Once payment has been made and the product received, the Customer may request a return within 7 days, provided the product is in the same condition as when it was delivered. The Customer will be responsible for the return shipping costs.
We are not responsible for non-delivery of the product due to problems with the courier service or the unavailability of the Customer, except in cases of proven negligence on our part.
For any questions or problems related to delivery or payment, the Customer can contact us through our Contact page.
If the customer wishes to modify their order after placing it but before it has been dispatched, they must contact us as soon as possible. Once the order has been dispatched, it will not be possible to make changes. Additional charges may apply if there are substantial changes to the order before dispatch.
The average delivery time is 2 to 7 business days, depending on the city from which you place your order. We are not responsible for non-delivery of the product due to problems with the courier service or the customer's unavailability, except in cases of proven negligence on our part.
The delivery person will clearly identify themselves as an employee of our store. For security reasons, we recommend that our customers only accept deliveries if the delivery person properly identifies themselves.