Refund policy
Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us using the form on the "Contact" page. If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Please note that items sent to us without first requesting a return will not be accepted.
You can always contact us with any return-related questions via email using the form on the "Contact" page. You can access the form by clicking "Contact" in the footer of our website.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and correct it.
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), personalized products (like custom orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, we will coordinate with you the best way to process the refund, as the original payment was made in cash upon delivery. Please note that, depending on the agreed-upon method, it may take some time for the refund to be processed.